Privacy Policy

Novalit Labs — Privacy Policy

Last Updated: September 2026

At Novalit Labs (“we”, “our”, or “us”), we value your privacy and are committed to safeguarding the personal data you share with us. This Privacy Policy outlines how we collect, process, store, and protect your information when you visit our website (novalitlabs.com), purchase our hardware products, or interact with our bespoke engineering services.

1. Information We Collect

We collect personal information necessary to deliver precision products, handle orders, and provide technical support:

  • Identity & Contact Details: Name, email address, shipping and billing addresses, and phone number.
  • Order & Transaction Data: Products purchased, variations selected, order value, and fulfillment status. (Note: We never store your full credit card or raw payment details; payments are securely processed by PCI-DSS compliant third-party gateways).
  • Custom Engineering & Technical Submissions: CAD files (.stl, .step, .f3d, etc.), technical briefs, dimensions, specifications, and project communications submitted via our custom order or contact portals.
  • Technical & Usage Data: IP address, browser type, operating system, time zone settings, and website interaction logs collected via essential cookies.

2. How We Use Your Information

We use your data solely for explicit and legitimate operational purposes:

  • Order Processing & Fulfillment: To manufacture, assemble, pack, dispatch, and deliver your hardware orders.
  • Engineering Review & Prototyping: To evaluate 3D models, calculate machine toolpaths, assess tolerances, and manufacture bespoke components.
  • Customer Support: To respond to technical inquiries, dispatch updates, and return/warranty requests.
  • Legal & Regulatory Compliance: To maintain financial records, generate invoices, and adhere to tax and export laws.

3. Intellectual Property & CAD File Confidentiality

We treat proprietary hardware concepts and digital files with strict confidentiality:

  • Any 3D models, drawings, or engineering briefs submitted for custom quoting or fabrication remain the intellectual property of the client.
  • Files uploaded to our servers are utilized strictly for project evaluation, slicing, and production. They are never sold, published, shared with third parties, or used for internal catalog reproduction without explicit written consent.

4. Third-Party Services & Marketplace Links

Our store integrates with and links to external platforms:

  • Payment Gateways & Shipping Couriers: We share only essential delivery data with reliable logistics carriers and payment processors to complete transactions.
  • External Marketplaces (Etsy, Shopier, Shopify): If you choose to complete your purchase via our dedicated buttons leading to Etsy, Shopier, or Shopify, your transaction and personal data on those domains are governed by their respective privacy policies.

5. Data Retention & Security

  • We implement robust technical and operational security measures to prevent unauthorized access, accidental loss, or alteration of your personal data.
  • Order transaction records are retained in accordance with statutory accounting and tax regulations. Technical CAD assets for custom projects are retained only as long as necessary for production, warranty, and re-order verification.

6. Your Rights

Under applicable data protection laws (including GDPR and KVKK), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request erasure of your personal data, subject to statutory retention obligations.
  • Object to or restrict the processing of your data.

To exercise any of these rights, please reach out directly to our privacy contact.

7. Contact Us

If you have questions regarding this Privacy Policy or wish to manage your personal data, contact us at: