Novalit Labs — Refund & Returns Policy

Last Updated: September 2026

At Novalit Labs, precision engineering, structural integrity, and user satisfaction are central to every piece of hardware we design and fabricate. We stand firmly behind the build quality of our products.

Please review our refund, replacement, and return terms below.

1. 30-Day Return Window (Standard Stock Items)

For standard catalog products (such as off-the-shelf organizers, desk gear, and non-customized accessories):

  • You are entitled to request a return within 30 days of delivery.
  • To qualify for a return, items must be in original, unused condition, free from mechanical wear, scratches, or disassembly, and returned in their complete original packaging.
  • Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

2. Made-to-Order & Custom Engineering Services

Because custom fabrication requires dedicated machine time, specific toolpaths, and tailored material usage:

  • Custom orders, bespoke CAD modifications, tailored prints, and custom-specified hardware pieces are strictly non-refundable once production has commenced.
  • If a custom project exhibits a structural or dimension deviation not conforming to agreed technical drawings/tolerances (greater than ±0.2 mm or specified engineering limits), Novalit Labs will provide a re-manufacture/replacement at no additional cost upon technical review.

3. Manufacturing Defects & Transit Damage

We take utmost care in packaging and calibration. However, if your order arrives damaged or presents a clear manufacturing flaw:

  • Contact our engineering team within 48 hours of delivery via email at contact@novalitlabs.com (or through our website contact portal).
  • Please include:
    1. Your order number.
    2. Clear photographs/short video showing the defect, surface discrepancy, or damaged packaging.
  • Once verified, we will arrange a free replacement or issue a full refund without requiring the return of the compromised part.

4. Additive Manufacturing & Aesthetic Tolerances

Please note that our products are precision-manufactured using advanced industrial additive fabrication (3D printing) and precision machining:

  • Subtle layer lines, minor surface seams, or microscopic texture variations are characteristic of additive manufacturing processes and are not classified as manufacturing defects.
  • Every part is post-processed and hand-inspected to meet our strict structural and functional tolerances.

5. Refund Processing

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed immediately to your original payment method (WooCommerce / Stripe / Credit Card). Processing times typically take 5–10 business days depending on your financial institution.

6. Marketplace Purchases (Etsy, Shopier, Shopify)

If your purchase was made via an external channel (Etsy, Shopier, or our Shopify store), your transaction is governed by the specific marketplace’s terms and resolution center. For support, please reach out via the platform where the order was placed or quote your marketplace reference number when contacting us.

7. Contact Us

For return requests, RMA numbers, or technical concerns: